Terms & Conditions
Updated 12th Feb 2026
These terms and conditions govern the relationship between Ruvo1 ("we", "us", "our") and our clients. By engaging our services or purchasing products through us, you agree to be bound by these terms.
Our Services
Ruvo1 provides a range of business and IT services, including but not limited to:
Business Growth & Sales Strategy Consulting.
Proactive Managed IT Services.
Hardware & Software Lifecycle Management.
AI Integration & Automated Workflows.
Bespoke Web Development.
All services are delivered based on the specific scope agreed upon in your Service Agreement or Statement of Work (SOW).
Software Licensing & Procurement
As part of our lifecycle management, we procure software licenses (e.g. Microsoft 365) and hardware on your behalf.
No Cancellations or Refunds: Once a software license has been provisioned or hardware has been ordered from our vendors, the order is final. We cannot offer refunds or cancellations on these items due to the nature of third-party vendor agreements.
Licensing Compliance: You are responsible for ensuring your use of the software complies with the end-user licence agreements (EULA) provided by the software manufacturer.
Price Fluctuations: We reserve the right to adjust licensing costs in line with vendor price increases, provided we give you reasonable notice.
Payments & Billing
Invoicing: Invoices are issued by our Billing department (billing@ruvo1.com).
Subscriptions: Recurring services and licenses are collected via Stripe.
Late Payments: We reserve the right to suspend services or licensing access if invoices remain unpaid beyond their due date. This may result in service disruptions for which Ruvo1 is not liable.
Client Responsibilities
To ensure we can provide proactive management, you agree to:
Provide timely access to necessary systems and data.
Designate a primary point of contact for technical and financial approvals.
Ensure all hardware used within your environment meets the minimum specifications recommended by our team.
Limitation of Liability
While we strive for 24/7 operational stability, Ruvo1 is not liable for any indirect, consequential, or economic loss arising from downtime, third-party software failures, or cyber-attacks. Our total liability is limited to the fees paid for the specific service in question during the three months preceding any claim.
Confidentiality
We treat your business data with the utmost discretion. Both parties agree to keep proprietary information confidential and use it only for the purposes of fulfilling our partnership.
Termination
Either party may terminate the partnership by providing the notice period specified in your Service Agreement. Upon termination, all outstanding invoices for services rendered and licenses procured must be settled immediately.
Governing Law
These terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the English courts.
Contact: hi@ruvo1.com | 0203 4112 690
Terms & Conditions
Updated 12th Feb 2026
These terms and conditions govern the relationship between Ruvo1 ("we", "us", "our") and our clients. By engaging our services or purchasing products through us, you agree to be bound by these terms.
Our Services
Ruvo1 provides a range of business and IT services, including but not limited to:
Business Growth & Sales Strategy Consulting.
Proactive Managed IT Services.
Hardware & Software Lifecycle Management.
AI Integration & Automated Workflows.
Bespoke Web Development.
All services are delivered based on the specific scope agreed upon in your Service Agreement or Statement of Work (SOW).
Software Licensing & Procurement
As part of our lifecycle management, we procure software licenses (e.g. Microsoft 365) and hardware on your behalf.
No Cancellations or Refunds: Once a software license has been provisioned or hardware has been ordered from our vendors, the order is final. We cannot offer refunds or cancellations on these items due to the nature of third-party vendor agreements.
Licensing Compliance: You are responsible for ensuring your use of the software complies with the end-user licence agreements (EULA) provided by the software manufacturer.
Price Fluctuations: We reserve the right to adjust licensing costs in line with vendor price increases, provided we give you reasonable notice.
Payments & Billing
Invoicing: Invoices are issued by our Billing department (billing@ruvo1.com).
Subscriptions: Recurring services and licenses are collected via Stripe.
Late Payments: We reserve the right to suspend services or licensing access if invoices remain unpaid beyond their due date. This may result in service disruptions for which Ruvo1 is not liable.
Client Responsibilities
To ensure we can provide proactive management, you agree to:
Provide timely access to necessary systems and data.
Designate a primary point of contact for technical and financial approvals.
Ensure all hardware used within your environment meets the minimum specifications recommended by our team.
Limitation of Liability
While we strive for 24/7 operational stability, Ruvo1 is not liable for any indirect, consequential, or economic loss arising from downtime, third-party software failures, or cyber-attacks. Our total liability is limited to the fees paid for the specific service in question during the three months preceding any claim.
Confidentiality
We treat your business data with the utmost discretion. Both parties agree to keep proprietary information confidential and use it only for the purposes of fulfilling our partnership.
Termination
Either party may terminate the partnership by providing the notice period specified in your Service Agreement. Upon termination, all outstanding invoices for services rendered and licenses procured must be settled immediately.
Governing Law
These terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the English courts.
Contact: hi@ruvo1.com | 0203 4112 690